Shipping FAQ

PROCESSING

All orders are processed and shipped within 1-3 business days.  

DOMESTIC SHIPPING

We offer Flat Rate Shipping across Canada for only $9.95, FREE shipping on all orders over $100 within Canada.

We send all orders out by Expedited Canada Post. 

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24 hours to update once scanned in by our carrier.

We do offer Flat Rate shipping to the US for only $17.95. Please provide your phone number when placing your order as it is required for shipping purposes.

Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

INTERNATIONAL ORDERS

Sorry we do not offer International Shipping at this time.

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EXCHANGES + RETURNS

Please contact our Customer Care team via email at hello@joyfulhome.ca and we’ll help get the process started. You can also call us at 705-596-2599

If you're experiencing an issue with a Joyful Home product, please include photos and a detailed description in your email so that our team can determine how to best lend a helping hand.

The exchange and return process requires proof of purchase (e.g. your order number or order confirmation email).