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Shipping FAQ

PROCESSING

All orders are processed + shipped within 3-7 business days. We are working hard to process all orders as quickly as possible. We are working with reduced staff and additional family responsibilities. Your patience is greatly appreciated!

DOMESTIC SHIPPING

We offer Flat Rate Shipping across Canada for only $9.95, FREE shipping on all orders over $100. 

We send all orders out by Expedited Canada Post. 
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24 hours to update once scanned in by our carrier.

At this time, Canada Post is experiencing higher than normal volume with reduced staff. They are not able to guarantee shipping standards.

We do offer Flat Rate shipping to the US for only $17.95. Please provide your phone number when placing your order as it is required for shipping purposes.

Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.

Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

INTERNATIONAL ORDERS

Sorry we do not offer International Shipping at this time.


2020 HOLIDAY CLOSURES

We will not process or ship orders on the following dates:

  • Memorial Day - Monday, May 18
  • Canada Day - Wednesday, July 1
  • Civic Holiday - Monday, August 3
  • Labor Day - Monday, September 7
  • Thanksgiving - Monday, October 12
  • Christmas - Thursday, December 24 + Friday, December 25
  • New Year's Day - Friday, January 1

EXCHANGES + RETURNS

Please contact our Customer Care team via email at hello@joyfulhome.ca and we’ll help get the process started.

If you're experiencing an issue with a Joyful Home product, please include photos and a detailed description in your email so that our team can determine how to best lend a helping hand.

The exchange + return process requires proof of purchase (e.g. your order number or order confirmation email).